常見問題

Frequently Asked Questions (FAQ)

1. 你們提供哪些服務？我們主要提供真人玄學諮詢，包括出生圖分析、占卜及個性化指導。團隊親自審閱資料並通過郵件或社交平台回覆。AI 應用「爻大師」正在開發中，將作為輔助服務。

   What kind of services do you offer? We primarily provide real-person metaphysical consultations, including birth chart analysis, divination, and personalized guidance. Our team personally reviews your information and sends detailed responses via email or social platforms. An AI-powered app named “Master Yao” is currently in development and will be offered as a supplementary service.

2. 我需要提供哪些信息？請提供您的完整出生日期和時間、出生地（城市和國家），以及您的問題或關注領域。此信息僅用於個性化服務，絕不分享。

   What information do I need to provide? Please provide your full date and time of birth, birthplace (city and country), and your questions or areas of concern. This information is used solely for personalized service and will never be shared externally.

3. 交易與交付流程如何？下單付款後，請在頁面中留下您的電子郵件及出生年月日等必要資訊。付款成功後，您將收到一封郵件，邀請您選擇與專業顧問的諮詢時間。顧問會在兩個工作日內主動與您聯繫預約。如對預約時間不滿意，您可申請順延，最長可預約至三個月內的任一可用時段。正式解讀將於諮詢後通過電子郵件或指定渠道發送給您。

   What is the order and delivery Process? After purchase, please provide your email address and birth details on the order page. Upon successful payment, you will receive an email invitation to book a consultation time with a professional advisor. The advisor will contact you within 2 business days to arrange the appointment. If the proposed time is unsuitable, you may reschedule for any available slot within three months. The consultation result will be delivered via email or your chosen communication channel after the session.

4. 此服務是自動化的嗎？不是。所有諮詢均由經驗豐富的顧問手動處理。AI 應用「爻大師」將提供 AI 自動化解讀作為可選工具。

   Is this service automated? No. All consultations are manually handled by an experienced consultant. The upcoming “Master Yao” app will provide AI-based automated readings as an optional tool.

5. 你們提供退款嗎？數位服務（諮詢）：由於個性化，一旦開始恕不退款。實物商品（如飾品、護身符）：未使用且保持原狀，可在交付後 7 天內退貨並獲得退款。

   Do you offer refunds? Digital services (consultations): Due to the personalized nature, we do not offer refunds once a reading has begun. Physical items (e.g. jewelry, talismans): Refunds are available within 7 days of delivery if the item is unused and returned in its original condition.

6. 你們寄送實體商品嗎？目前尚未提供，但計劃在不久的將來推出玄學配件。運送和退貨政策將另行更新。

   Do you ship physical products? Not at the moment. However, we plan to offer selected metaphysical accessories in the near future. Shipping timelines and return policy will be updated accordingly.

7. 我如何聯絡你們？請通過電子郵件 contact@myqantro.com 聯繫我們，我們致力於在 2 個工作日內回覆。

   How can I contact you? Email us anytime at contact@myqantro.com. We aim to reply within 2 business days.

8. 我的信息安全嗎？是的。我們僅收集提供諮詢所需的基本個人數據，並嚴格保密。詳見隱私政策。

   Is my information safe? Yes. We only collect essential personal data for the consultation and keep it strictly confidential. See our Privacy Policy for more details.